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How Your Data Is Kept Secure

Steps we take to protect your privacy on the ck499 platform

SSL Encryption

All your data at ck499 is protected with 256-bit SSL encryption. Every piece of information — from login to payment — is transmitted through an encrypted tunnel.

Secure Data Storage

Your personal data is stored on secure servers. ck499 never collects unnecessary information, and data is deleted after the applicable retention period.

Identity Verification (KYC)

Ck499 follows industry-standard KYC procedures to keep your account secure. Your identity documents are verified with full confidentiality.

No Data Shared with Third Parties

Ck499 never sells your personal data or shares it with advertisers. Your information is used solely to improve our services and to meet legal requirements.

Minimal Data Collection

We only collect data that is strictly necessary to keep our services running. No excessive or irrelevant personal information is collected.

Spam-free communication

Ck499 will only send you essential notifications. You can opt out of marketing emails at any time.

Table of Contents

  1. Introduction and Consent
  2. Data Collection
  3. Use of Information
  4. Data Sharing
  5. Cookie Policy
  6. Security Measures
  7. Data Retention Period
  8. Your Rights
  9. Minor Protection
  10. Policy Updates
  11. Contact
SSL Secured

This page is served over an encrypted connection.

1 Introduction and Consent

Ck499 (referred to as "we" or "the platform") is a trusted online gaming and Sports Betting platform in Bangladesh. Protecting your privacy is our top priority. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

By using the ck499 platform, creating an account, or using our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

Our Transparency Commitment: ck499 believes you own your own data. That is why this policy is written in plain language, with no hidden conditions.

2 Data Collection

Ck499 only collects information that is necessary to provide our services. We never collect unnecessary personal data.

Directly Collected Information

When you register, log in, or use our services on ck499, we may collect the following information:

  • Full Name (as per National ID)
  • Mobile Number and Email Address
  • Date of Birth (for age verification)
  • Address (for KYC verification)
  • Copy of National ID, Passport, or Driving License
  • Payment method details (bKash / Nagad / Rocket number)

Automatically collected information

When you visit the ck499 platform, our system automatically collects certain technical information:

  • IP Address & Device Type
  • Browser Type and Operating System
  • Platform activity logs (login times, game history)
  • Cookies & Session Data
  • Referral Source (how you found our site)

Please Note: ck499 never collects your social media passwords or full bank account details.

3 Use of Information

Ck499 uses the information we collect for the purposes listed below. Each use has a clear and lawful legal basis.

Purpose of Use Legal Basis Optional?
Account Creation & Management Contractual Obligations No
KYC Identity Verification Legal Obligation No
Payment Processing Contractual Obligations No
Fraud Prevention Legitimate Interest No
Customer Service Contractual Obligations No
Sending Promotional Offers Compliance Yes
Platform Improvement Legitimate Interest Limited

4 Data Sharing

Ck499 never sells your personal data. However, in the limited circumstances below, certain information may be shared with specific third parties:

Payment Partners

Only the minimum necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. This data is used solely for payment verification purposes.

Game Provider

Games on the ck499 platform are provided by various licensed game providers. Your gaming data may be shared with the relevant provider during gameplay, but personally identifiable information is not.

Legal Authorities

Ck499 may be required to disclose relevant information to legal authorities in response to a court order, regulatory directive, or fraud investigation.

Rest Assured: ck499 does not share your data with any advertising networks, data brokers, or unrelated third parties.

5 Cookie Policy

Ck499 uses cookies to enhance your experience on the platform. Cookies are small text files stored on your device.

Cookies We Use

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences (such as language selection).
  • Analytics Cookies: Used to understand how the platform is being used. These can be disabled.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Good to Know: ck499 does not use any cross-site tracking or third-party advertising cookies.

6 Security Measures

Ck499 applies industry-leading security measures to protect your data. Our security framework is regularly audited by independent third-party experts.

  • TLS 1.3 protocol used for all data transmission
  • Passwords are stored using the bcrypt hashing algorithm
  • Two-Factor Authentication (2FA) Available
  • Automatic alerts for suspicious login activity
  • Regular Security Audits and Penetration Testing
  • Data backups are encrypted and stored on separate servers

Please note that no online platform can guarantee 100% security. Keep your password strong and never share it with anyone.

7 Data Retention Period

Ck499 retains your data only for as long as necessary. After account closure, certain information may be kept for a defined period to meet legal obligations.

  • Account data: for the duration of the account and 5 years after closure
  • Transaction records: 7 years from the last transaction (as required by law)
  • KYC documents: 5 years from the date of verification
  • Gaming logs: 3 years
  • Support inquiries: 2 years
  • Marketing consent data: retained until consent is withdrawn

After the designated retention period, data is securely deleted or anonymized.

8 Your Rights

As a ck499 member, you have important rights over your personal data. Contact our support team to exercise any of these rights.

Right to Access Your Data

You have the right to know what data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Data Portability

You can request an export of your data in a machine-readable format.

Right to Object to Processing

You may object to the processing of your data for marketing or other specified purposes.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Response Time: ck499 will respond to any rights-related request within 30 days. For complex cases, this may extend up to 60 days — and we will notify you in advance if that is the case.

9 Minor Protection

Ck499 strictly prohibits providing services to anyone under 18. We do not knowingly collect personal data from minors.

Age is verified at registration and reconfirmed during the KYC process. If we become aware that any minor's data is present in our system, the account will be immediately closed and all associated data will be deleted.

For parents: If your child has accidentally registered on ck499, please contact our support team immediately. We will take swift action.

10 Policy Updates

Ck499 may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered email and on the platform at least 7 days before the changes take effect.

You can always check the "Last Updated" date at the top of the policy to see when changes were last made. Continued use of the platform after any update constitutes your acceptance of the revised policy.

11 Contact

Contact us for any questions, requests, or complaints regarding our Privacy Policy. Our data protection team is available seven days a week.

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the platform
  • Response Time: Usually within 24 hours

We speak Bengali: You can reach our support team entirely in Bengali. We understand your concerns and will work to resolve them quickly.

Frequently Asked Questions

Here you will find answers to common questions about our Privacy Policy. If you need further clarification, please reach out to our support team.

View All Questions

Never. ck499 does not sell your personal data to any third party. We only share limited information with partners strictly necessary for service delivery — such as payment processing. Your data is never shared for advertising or marketing purposes.

Your KYC documents are stored on encrypted servers and can only be accessed by authorized members of the verification team. Once verification is complete, document copies are securely stored and deleted after the legally required retention period.

ck499 servers are hosted in secure data centers. Some technology partners may host servers in other countries, but in those cases, international data protection standards are followed and data remains encrypted at all times.

After account closure, certain data must be retained for a set period (typically 5–7 years) due to legal obligations. Once that period expires, all data is permanently deleted. You may submit a data deletion request at any time — we will do our best to accommodate it within the limits of the law.

Click the "Unsubscribe" link at the bottom of any promotional email to stop receiving marketing messages. You can also opt out by contacting our support team. Please note that essential account notifications — such as transaction confirmations — cannot be disabled.

Your data is secure — get started now

Your privacy is fully protected at ck499. By upholding the highest industry security standards, we have earned the trust of over 500,000 members across Bangladesh. Join today and enjoy gaming with confidence.

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